Shipping policy
Shipping Policy
Processing Time All orders are processed within 1–3 business days. Orders placed on weekends or holidays will be processed the next business day. You'll receive a confirmation email with tracking information once your order ships.
Domestic Shipping (United States)
- Standard Shipping: 5–7 business days
- Express Shipping: 2–3 business days
EU & International Shipping We ship to all EU member states and select international destinations. Estimated delivery times by region:
- Western EU (France, Germany, Belgium, Netherlands, Austria, Ireland): 7–12 business days
- Southern EU (Spain, Italy, Portugal): 8–14 business days
- Nordic countries (Denmark, Finland, Sweden): 10–14 business days
- Eastern EU (Czech Republic, Poland): 10–16 business days
Delivery times are estimates and may vary due to customs processing, carrier delays, or peak seasons.
Customs & Import Duties International shipments, including those to EU countries, may be subject to customs duties and import taxes upon arrival. These fees are determined by your local customs authority and are the responsibility of the customer. Velvet Foundry Co. is not responsible for delays caused by customs clearance.
Order Tracking Once your order ships, you'll receive a tracking number via email. Please allow 24–48 hours for tracking information to update.
Lost or Damaged Shipments If your order arrives damaged or is lost in transit, please contact us within 7 days of the expected delivery date and we'll make it right.
Contact Us For shipping questions, reach out at velvetfoundryco26@gmail.com.